How Much Does a Customer Service Representative Make in Massachusetts (MA) in 2026? (Hourly & After-Tax Salary)
Median Annual & Hourly Wage in Massachusetts (MA)
$48,190/yr ($23.17/hr · $38,600 After-Tax)
Entry-Level (25th Pct)$37,590 ($18.07/hr)
Experienced (90th Pct)$65,060 ($31.28/hr)
Bi-Weekly Net Paycheck$1,484.60
Overtime Rate (1.5x)$34.76/hr
Gross vs. Net After-Tax Pay by Experience Level (2026)
| Level | Hourly | Gross Annual | Federal + FICA + State Tax | Net Take-Home | Bi-Weekly Net |
|---|---|---|---|---|---|
| Entry-Level | $18.07/hr | $37,590 | −$6,977.44 | $30,612.56 | $1,177.41 |
| Median (Mid-Career) | $23.17/hr | $48,190 | −$9,590.34 | $38,599.66 | $1,484.60 |
| Senior / Top 10% | $31.28/hr | $65,060 | −$13,907.29 | $51,152.71 | $1,967.41 |
Compare Wage Across All 50 U.S. States
Texas ($19.40/hr)California ($23.36/hr)Florida ($18.81/hr)New York ($22.97/hr)Illinois ($20.39/hr)Arizona ($19.21/hr)New Jersey ($22.18/hr)Georgia ($19.01/hr)North Carolina ($18.81/hr)Washington ($22.77/hr)Pennsylvania ($19.60/hr)Ohio ($18.61/hr)Nevada ($19.40/hr)Colorado ($20.99/hr)Virginia ($20.79/hr)Massachusetts ($23.17/hr)Michigan ($19.01/hr)Tennessee ($18.22/hr)Indiana ($18.41/hr)Maryland ($21.38/hr)Minnesota ($20.59/hr)Missouri ($18.22/hr)Wisconsin ($19.21/hr)Oregon ($20.79/hr)Connecticut ($21.98/hr)Utah ($19.21/hr)South Carolina ($18.02/hr)Alabama ($17.42/hr)Louisiana ($17.62/hr)Kentucky ($17.62/hr)Oklahoma ($17.62/hr)Kansas ($18.22/hr)Iowa ($18.41/hr)New Mexico ($18.22/hr)Arkansas ($17.23/hr)Mississippi ($16.83/hr)Nebraska ($18.61/hr)Idaho ($18.41/hr)Hawaii ($21.38/hr)New Hampshire ($20.39/hr)Maine ($18.81/hr)Rhode Island ($20.20/hr)Montana ($18.22/hr)Delaware ($20.00/hr)South Dakota ($18.02/hr)North Dakota ($18.81/hr)Alaska ($21.58/hr)Vermont ($19.40/hr)West Virginia ($17.03/hr)Wyoming ($18.81/hr)